Insurance & claims
What is covered, what is not, and what to do when something goes wrong.
Who insures the goods
The carrier's own liability applies, under the terms of the transport contract and the conventions governing the mode used. Void2Value is a marketplace, not a carrier and not an insurer: we do not underwrite the goods. For high-value shipments, arrange your own cargo insurance.
If something goes wrong
Open a dispute from the booking page. You can do this at any point once the shipment has been picked up, and until delivery is confirmed.
Your payment is the leverage
Because we hold the payment rather than passing it straight to the carrier, a dispute opened before the money is released can be resolved by refunding you. That is the whole point of holding it.
Time limits
A booking must be resolved within 30 days of payment. We alert our team before that point and, if nothing has moved, we decide where the held funds go — released or refunded. Nothing is left hanging indefinitely.